All Spigen branded web stores (www.cyrillcase.com, www.spigen.com, and www.caseologycases.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses to provide masks, gloves, isolation gowns, and protective gear to health care workers responding to COVID-19. All proceeds earned from our Spigen branded web stores, including Cyrill, from April 9, 2020 through April 30, 2020 will be donated to Direct Relief. This means that your order directly helps provide PPE and medical essentials to our health care heroes. Join us in reaching our goal of $50,000 so that we can protect those fighting to protect us. To learn more about our donation effort, please CLICK HERE.
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through our Customer Support Portal, and we’ll do our best to help!
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return procedures will remain the same. Please CLICK HERE to view our return procedure. Please CLICK HERE to access your RMA form and start the return process.
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose shipping restrictions to certain destinations depending on the current situation. Please refer to the following links: USPS International Packages FedEx International Packages
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM PST Saturday - Sunday: Closed USPS Holidays: Closed We are closed on weekends and holidays as observed by the United States Postal Service. A list of USPS Holidays can be found here! Please note: Orders placed on weekends and holidays will start processing the following business/working day.
Currently, we do not have Authorized Resellers for our CYRILL cases so feel free to purchase it directly from the source, us! However, we are working to have global and domestic resellers carry our products in the future.
We are currently working hard to make this a possibility for our CYRILL cases. We hope to have our CYRILL cases accessible in person at select authorized stores in the future! If you are interested in becoming one of our authorized resellers, please fill out the form through the following link: CLICK HERE
Order & Billing
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly. If your order has already been processed to ship, we will be unable to cancel your order. But no worries! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
If you created an account with us, you can log in and access your account page to see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.
If there are multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges. However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team and we’ll be happy to assist.
There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected," please try the following steps: Try using different web browser to place your order. Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records. If you have moved within the last 5 years, it is possible it is not recognizing your new address. Please verify with your bank or credit union if they support AVS. If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted. We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) Debit Cards Apple Pay Google Pay At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code applied to the order. If your discount code is not working, please try clearing your browser cache or try using a different web browser. If the issue persists, please contact our Customer Support Team. We will do our best to assist you at that time!
All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side on the checkout page or in the order summary section on the top of the page when accessing from a mobile device. At this time, only one promotion / discount code can be applied per order.
We are able to ship to any address the United States Postal Service or FedEx is able to provide service. You may view the available shipping methods and shipping cost estimates by adding the desired items into your Cart and entering your shipping information during the check-out process. If certain shipping methods are not visible within the given shipping options, it is most likely unavailable to the shipping address you have provided. Please refer to the following links for each shipping carrier's page for countries that are served: USPS - http://pe.usps.com/text/imm/ab_toc.htm FedEx - http://www.fedex.com/gb/contact/served-countries.html
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are unable to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your products, and we will try our best to make that happen! In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Our order cut-off time is 10:00 AM PST, so any order placed after 10:00 AM PST will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order). Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order) After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. (If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance) Please Note: * If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available; split-shipping is currently not available. Availability for items are each mentioned on its product page. ** A list of USPS Holidays can be found HERE.
When purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore, the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported. These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges. Please feel free to contact your local customs office for additional information or questions.
We offer free standard shipping for domestic orders over $20 and international orders over $100. For any expedited shipping options, the cost will vary depending on the carrier, shipping method, destination, and weight of the package. In order to receive an estimate of shipping costs and shipping options, you may do the following: Enter the desired item(s) into your cart. Proceed to your cart by clicking on the "Bag" icon on the top right corner of the page and clicking "View Shopping Bag." Enter your shipping information in the Cart Total section and click the "Calculate shipping" button to view the available shipping methods and costs to your destination Please Note: If you are an international customer, shipping costs will not include any customs fees or taxes that may incur.
Unfortunately, we are unable to split ship your order at this time. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-order products. Your order will ship out once all of the items in the order become available. If you would like certain items to arrive sooner, we recommend that you place separate orders for these items as orders containing pre-order or back-order items will not be shipped until all items are available.
Return & Warranty
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form. Request a return for the desired order and item(s). Once the request has been approved via email by our Returns Team, you may ship the package to the following address for a full product refund: CYRILL Returns 25 Hubble Irvine CA 92618 *Please note that the buyer will be responsible for the return shipping. We’ll take care of the rest! You should receive an email notification of the refund once we have received and processed the returned package. For more information, please refer to our Return Policy Page.
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us. Thanks for your patience!
We are very sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team, and we will assist you with a replacement through our Warranty Program as quick as possible!
We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Policy Page for instructions on how to return your product.
Our Official CYRILL Amazon and eBay stores will have the same great 30-Day Returns policy! If you would like to make a request for an Amazon return please contact our Amazon Team at firstname.lastname@example.org, or use the Amazon Returns Center by clicking here! If you would like to make a request for an eBay return please contact our eBay Team by clicking on their seller profile: http://www.ebay.com/usr/spigen_inc
Normal wear and tear of product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use Use of the product other than for its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been modified or altered You may read more about our Warranty Policy through the following link: CLICK HERE
CYRILL’s rewards program offers our customers extra perks and exclusive services when shopping at cyrillcase.com. In addition, CYRILL members earn points for purchases that accumulate towards redeeming reward coupons. It’s available to everyone who signs up at cyrillcase.com!
Joining is free and easy! All you need to do is create an account with us at cyrillcase.com by clicking HERE. Then, you will be able to access the Rewards Program by clicking the CYRILL Rewards widget located on the bottom left of the website.
Unfortunately, reward coupon cannot be combined with other coupons / promotions as only one coupon / promotion can be used per order.
Approved: These points can be redeemed on rewards immediately Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
CYRILL Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months at either store. We will notify you through email 14 days before your points expire so you know to keep them alive!
There are various ways to earn points! Just by signing up, you are given 200 points. After that, you can earn 10 points per dollar with every purchase at cyrillcase.com. In addition, you can earn points by following and liking on social media and celebrating your birthday with us! You can use your points to redeem reward coupons through the CYRILL Rewards widget located on the bottom left of the website. There are three different rewards available to redeem - $5, $10, and $20 vouchers - which can be used on your future order.
Sure thing! Just contact our team at email@example.com, and we will assist you in getting your points back.
As our CYRILL Amazon, CYRILL eBay, and Authorized Sellers operate independently from our Cyrillcase.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Cyrillcase.com Rewards Program.
The amount of reward points used to redeem that reward coupon will be credited back to your account.
Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Leather Cases You may clean stains and debris on the case using a dry microfiber cloth with a small amount of mild soap. Please rub the stained parts very carefully and gently to avoid harming the case. Not heeding the instruction may cause a change in color or harm to the material. Vegan leather cases should not be washed with water and air dried. Please refrain from using a hair-dryer to dry the cases as heat will damage the material. "We advise that you practice care and caution when cleaning your case or accessory as any damages that occur during the cleaning process are not covered under our warranty program."
We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products are often copied, although NEVER duplicated in quality. If you believe you have received a counterfeit item or have any questions regarding the authenticity of the product, please feel free to contact our Customer Support Team with photos of the item, packaging, and order invoice / receipt. We’d be happy to look into it for you.
Yes! If your phone has the NFC function and Qi Wireless Charging function, our cases will be compatible! In general, NFC signals should be able to penetrate through the case so long as the back center of the phone (where the NFC technology is built into the phone's battery) is tapped to the sticker or other device that is NFC enabled. Please note that if you choose to apply any CYRILL patches or accessories onto the back of the case, it may disrupt wireless charging capabilities. We recommend that you apply these accessories to an area that is not in direct contact with the charging pad as the case and device will need to be flush with the charging surface in order to charge properly. The case itself should allow wireless charging without any issues.
CYRILL patches use a 3M adhesive that can be easily peeled off and attached directly. Please do not use heat, methods of sewing, or glues to attach the patches. We recommend one-time use as removing the patch may damage the adhesive properties and prevent it from properly adhering again.
We recommend using a damp cloth or sponge with mild soap to gently rub any debris or dirt off of the patch. Carefully clean and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Please do not remove the patch from the adhered case or surface during this process as the removal may damage the adhesive properties of the patch and prevent it from being reapplied.
Protective films are applied on both the inner and outer sides of our clear cases (Cecile & Basic Pattern collection) to keep them in pristine condition when you receive them. In order to remove the films, we ask that you try lifting one of the corners of the film using your fingernail and peeling it off gently. If you still experience difficulty removing the films, please contact our Customer Support Team and we will try our best to provide a solution.
Cases with tempered glass backs, such as the Etoile collection, can crack when under tension or high pressure during the installation process. If the case is not bent during installation, it should stay intact.
The removable buttons for Color Brick cases have two sides. Please insert the button piece in the correct position for optimal button function. You may also refer to the guideline slip in the package. If you experience difficulty or the buttons become damaged during the process, please contact our Customer Support Team and we’ll try our best to help!
Reseller & Collaboration
Yes, we love partnering with brands! We currently do offer business collaborations with other brands and companies. We offer brand customized cases, special packaging, and logo engraving. For those who are interested, please visit our Business Collaboration page to submit your inquiry.
Thanks for your interest in becoming one of our Authorized Resellers. Please fill out the form through the following link to get in touch with us: CLICK HERE We will get in touch with you if you meet the requirements to become one of our Authorized Resellers.
Thank you so much for your interest in CYRILL products! Please fill out the form through the following link to get in touch with us: CLICK HERE A member of our media team will get in touch with you if you are eligible.