3 easy steps for your warranty!
- Check to see if your item(s) qualifies.
- If you qualify, contact firstname.lastname@example.org and request for a Warranty Claims Form.
- Ship the defective item(s) with the filled out Warranty Claims Form to our facility.
The Ciel by CYRILL warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.
Only products that are purchased directly from CYRILL are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
- Normal wear and tear from daily use of product
- Product was used for unintended purposes
- Misuse, mishandling, accident, or other abnormal use of product
- Damage caused by improper or unauthorized repair or maintenance
- Product is not genuine or not manufactured by Spigen Inc / CYRILL
- 3rd party purchases are not covered under CYRILL warranties
We are responsible for our product conditions and would love to help you resolve any issues. We want you to have a positive experience every time you shop with Ciel by CYRILL. Please let us know if you have received any defective items by contacting us here: www.cielbycyrill.com/support
Ciel by CYRILL 2-Year Warranty*
Ciel by CYRILL offers a 2-year limited manufacturer warranty on all Ciel by CYRILL products. Ciel by CYRILL products purchased from unauthorized distributors or resellers are not covered by the 2 year warranty. Certain Ciel by CYRILL products may have different warranties, which will be explicitly stated here. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Visit the official Ciel by CYRILL Support Center to see “Our Warranty Policy” for more information on how to process a claim.
(Program Offers are valid while supplies last)
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Ciel by CYRILL.
How to submit a warranty:
You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at email@example.com.
Return the package to:
Spigen Inc / Ciel by CYRILL - Warranty
9975 Toledo Way, Suite 100
Irvine CA 92618
Include all the information above in your package to ensure prompt processing of your warranty claim.
All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a trackable shipping method to ensure safe delivery to Ciel by CYRILL. Ciel by CYRILL is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Ciel by CYRILL, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Ciel by CYRILL, under its judgment and discretion, will repair, replace, or recondition the product. Ciel by CYRILL will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Ciel by CYRILL will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Ciel by CYRILL's legal department for further actions. These counterfeit items will not be returned once in the possession of Ciel by CYRILL.
Except for the express warranties provided herein, CYRILL makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, CYRILL will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
CYRILL reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit CYRILL product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
CYRILL reserves the right to replace, repair, rebuild, and recondition products at CYRILL’s sole option. If the product under warranty becomes inactive or no longer in production, CYRILL reserves the right to replace the inactive product with a similar or better product in accordance to CYRILL judgment and discretion.
Excluding the express warranty provided, CYRILL, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any CYRILL product, including, but without limitation, device damage, data loss, or personal injury.